My dear friend Jeanne helpfully obtained photos for me (who knows how she managed it, but no doubt it was simple for her, whereas I was very busy!) and sent them to me via email within minutes of my
I've only one or two minor adjustments to make, now, and
I'd like to point out that I did, in fact, meet the midnight, March 10 deadline to submit the photobook (yes, I know I said "maybe several photobooks" but let's get real here--what am I - a machine?). Through no fault of my own, however, the publisher completely dropped the ball on it. Luckily for all of us, I
The virtual customer service representative was suitably embarrassed by his company's failure, but was astonishingly inept at assisting me with a solution! I am often amazed at how incompetent other people are when I call them with a problem, but I remained composed as usual and did my best to lead him in the general direction of addressing my project difficulty.
Several hours and several webchats later, I was working feverishly to try to restore the book to order after complying with the CSreps advice that I download an updated version of the photobook software and resubmit the book. I don't like to be the one to point out deficiencies in others, but I must quietly mention that the 2008 version I was using was perfectly adequate and I can't see why their service or firmdrive or whatever they call it couldn't adjust appropriately. It is their own software, after all! Yes, one slightly off-kilter margin on the very last page seems like a little thing to some people, but it is an eyesore to those with discerning taste (like yours truly, naturally).
It was exasperating to learn that neither Daniel nor Joshua nor Bill nor Aurora could fix that tiny detail in my book without my help! I wonder at the title "customer service representative", to be perfectly frank -- from what I could gather, it is a really a way for that company to obtain service and assistance from their customers, not the other way around! The trouble I had with downloading the new software
I am gratified to report, however, that Joshua (whom I believe may have a real future in business!), obviously recognising the sorry state of his company's shoddy arrangements and not wishing to lose a highly-valued customer (moi), issued a very nice discount coupon to me. Although I did accidentally delete it from my inbox (could happen to anybody), Daniel further redeemed himself and the company by issuing another discount coupon and throwing in free shipping, to boot!
I must say, it is a pleasure to do business with a top-notch outfit like MyPublisher.com, and I will be sure to use those coupons
In other news this week, spring has definitely sprung in northern Illinois! I can hardly believe what a transformation has taken place in just four short days. Last Sunday, you may recall, Scott took some of the kids snowboarding - we had at least a foot of snow still on the ground that day - and that was the day when the turnaround began in earnest. They began the day with below freezing temperatures and good ski conditions, but by mid-afternoon, the temperature had risen to near 50 degrees and the snow got a little slushy. Down here, we had a light rain. For the rest of the week, we've had daytime temperatures in the 50's and even nighttime temperatures above freezing after Tuesday. There have been a few good hard rains and lo and behold! nearly every bit of snow has disappeared! Only the most stubborn piles at the back of parking lots remain. Meanwhile, the birds are chirping (some would say incessantly, but I am one who appreciates nature in all her
Today's photo(s!). I'm going to try an experiment and see if I can fit two photos in side by side, because I simply cannot choose between them. Obviously, the one of Teddy is so adorable (that child was blessed with more than his share of my genes, it can't be denied) that it cannot be left off, but the snap of the
Good Day to All!
* Those in the know will have caught the sophisticated French phrase I ever so nonchalantly tossed into that sentence!